Frequently Asked Questions

ONECLICKTIRES.COM FAQs

I’m not sure what to buy. How can I talk to a tire expert?

Please shoot us an email and we will get right back to you at info@oneclicktires.com

Help me understand more about tires:

Click here for basic tire knowledge

My tires are on rebate. Where do I get the rebate form?

See our specials page for all current offers.

Help me choose my tire:

Fill out the info in the tire finder tool to see what tires are available for your vehicle: If you need further help picking a tire feel free to send us an email at info@oneclicktires.com

Do you have customer reviews?

We have many happy customers! Read our reviews

SHIPPING / DELIVERY

When will my tires ship out?

All orders placed by noon Eastern time (Monday-Friday) will ship out the same day.

When I will receive my tires?

Once you place your order it is usually shipped out that day. Shipping times vary depending on where the tires are being shipped, but you can use the shipping calculator next to your desired tires and it will give you a very accurate estimate. Tracking numbers are also emailed with every order and you can track your package HERE

Do you ship tires out of the country?

At this time we only ship orders in the continental US.

Who do you use for shipping?

We are proud to offer FedEx shipping.

Why did I only receive part of my order?

First thing we suggest is to check your tracking number here If that hasn’t answered your question, please send us an email at info@oneclicktires.com. Depending on the size and weight of your tires, we may have to ship them as single units or in bundles. Although all of your tires leave our facility ship at the same time, they don’t always show up at the same time.

RETURNS / REFUNDS / WARRANTY

What happens if I need to return a tire?

Please see our returns and warranty section

This isn’t what I ordered?

If you have received an incorrect order, please send us an email at info@oneclicktires.com

What should I do if my tires are damaged?

If your tires arrived damaged, please send us an email at info@oneclicktires.com

What warranty do my tires have?

Warranties are provided by the manufacturer and are listed in more detail on their websites:

PAYMENT / ORDERING / SPECIALS

How can I pay for my order?

We accept: American Express, MasterCard, Visa, Discover,PayPal and Affirm.

How does Affirm work?

We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.

Easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.

Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay.

Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.

What are your business hours?

We will respond to emails Monday – Friday from 9am to 5pm Est.

Do you have any coupons or discounts available?

All current discounts, offers and rebates would show on our Offers page

Do you sell any of my personal information?

Order with confidence. We NEVER sell your information and promise not to bombard you with emails.
Privacy Policy

PARTNERSHIP INQUIRIES

How can I sell my tires on this website?

If you are a tire distributor or retailer and would like to participate in the fast-growing online market for tire sales, become a OneClickTires qualified partner. Contact us here »